Declined cards retried
Choose how many times to retry and how far apart. Customers can see when the next try will be.
Subscriptions for Shopify
Keep your subscribers longer.
Customers can change what they get and when it arrives, so they don't cancel just to make a change. If they do go to cancel, you get one more chance to keep them. And when a card is declined, we try again so the order isn't lost.
- Works with your Shopify checkout and customer accounts
- No theme code to edit
Fewer support emailsCustomers make their own changes
Fewer cancellationsAn offer before they leave
Fewer lost renewalsDeclined cards retried for you
Clear numbersSee what's growing and what isn't
Customer portal
Let customers make changes without emailing you.
Most people who cancel don't dislike the product. They have too much of it, want a different flavor, or are going away for a month. Let them sort that out themselves in their account on your store. You decide what they're allowed to change.
Swap flavors, sizes or products
Customers can switch to a different size, flavor or color of what they already get. You can also let them swap to a different product from a list you choose, with price limits so nobody trades a $20 bag for a $60 one.
Add something to the next order
Customers can add a product to every delivery, or just to the next one. It's an easy way to raise order value without running a promotion. You choose which products they can add.
Move a delivery, pause, or change how often
Customers can move their next order to any day from tomorrow up to a year out, change how often it comes, or pause for a while. Frequency changes close a set number of days before each order, so nothing shifts once you've started packing.
Update the shipping address
Moving house, or sending it to the office? Customers can change the address themselves. If that, or a bigger order, changes the shipping rate, the rate is updated so you're not left covering the difference.
Cancellations
Get a chance to save every cancellation.
When someone clicks cancel, we ask them why first. Then we show an offer that fits their reason. You choose what to offer.
- Too much product? Offer a pause instead.
- Bored of it? Suggest something else to swap to.
- Too expensive? Offer a discount on their next few orders.
- Not ready for the next box? Move their next order back a few weeks.
- Still want to go? They can cancel in a click, and you choose whether it ends now or at the end of the period they've paid for.
- 1Customer clicks CancelIn their account on your store
- 2Tells you why"I have too much", "It's too expensive"…
- 3Sees an offerA pause, a swap, or a discount
- ✓Stays subscribedEvery save shows up in your reports
Billing
Renewals you don't have to think about.
Orders go out on schedule and each one is charged once. When a card is declined, we handle the follow-up.
Easy card updates
A customer with a declined card sees a notice in their account and a button to update it. Billing picks back up on its own.
No double charges
If a renewal is interrupted partway, we check what already happened before trying again. A customer is never charged twice for one order.
A full history
Every order, change, cancellation and save is logged on the customer's record, so support questions take seconds to answer.
For you and your team
Make any change for a customer.
Some customers would rather just email you. Add or remove products, change quantities, or set a custom price from your dashboard, and their own controls keep working afterwards.
Discount codes count on renewals as well as the first order, and switch off on their own once they're used up. Make a batch of unique codes for an influencer or an email campaign and export them in one go. The subscribe-and-save option goes on your product pages from the theme editor.
Reports
See what's working and what isn't.
Know how many active subscribers you have, how many you're losing, and why. See what a subscriber is worth over time, and how many cancellations your offers save.
Active subscriptions2,418+6.2%
Churn rate3.1%−0.8 pts
Estimated lifetime value$312+$18
Declined payments recovered71%+4 pts
Example figures. Also included: average order value, upgrades and downgrades, cancellation reasons, and saves by offer.
Coming soon
A weekly summary, written for you
Each week, a short write-up of what changed in your subscriptions, including the most common reasons people gave for cancelling, so you know what to fix first.
Pricing
Every feature on every plan. None of your sales.
Pick a plan by how many active subscriptions you have. You get the cancel flow, card retries, swaps and reports from day one, and we never take a percentage of your orders.
Free
$0
Up to 50 active subscriptions
For trying it out, or a store just starting subscriptions.
Get early accessGrowth
$29/month
Up to 500 active subscriptions
For a store whose subscriptions have started to take off.
Get early accessMost popular
Scale
$99/month
Up to 2,500 active subscriptions
For an established program where every saved cancellation counts.
Get early accessPlus
$249/month
Unlimited active subscriptions
For high-volume stores. The price stays flat however much you grow.
Get early accessIncluded on every plan
- 0% of your sales
- Customer portal in their Shopify account
- Swaps, add-ons, pauses and date changes
- Cancel flow with save offers
- Declined card retries
- Discount codes that work on renewals
- Reports and a full activity history
- Subscribe & save on product pages
Compare
How Vanix stacks up.
Other apps either take a cut of every renewal, or put retention tools on their higher plans. Here's how it looks side by side.
| Feature | Vanix | Recharge | Appstle | Loop |
|---|---|---|---|---|
| Price to start | Freeup to 50 subscriptions | $99/month | Freeup to $500/month in subscriptions | Freeup to 50 subscriptions |
| Cut of your sales | 0% | 1.49% + 19¢ per order1.34% on the $499 plan | 0% | 1% per order0.75% on the $399 plan |
| Cancel flow with save offers | Every plan | Every plan | From $30/month | From $99/month |
| Declined card retries | Every plan | Every plan | Every plan | From $99/month |
| Product swaps | Every plan | Every plan | From $100/month | Yes |
| Monthly cost at 1,000 subscribers$40 orders, once a month | $99 | $885 | $100 | $499 |
Prices are from each app's pricing page or Shopify App Store listing on October 1, 2026, and may have changed since. The cost at 1,000 subscribers is each app's cheapest plan that covers that volume, plus its fee on $40,000 of monthly orders. Shopify's own payment processing fees apply with every app and aren't included. Recharge, Appstle and Loop are trademarks of their owners.
FAQ
Common questions
Does it work with my Shopify checkout?
Yes. Customers subscribe through your normal Shopify checkout and manage their subscription in their customer account on your store. There's no separate site or login.
Do I need to edit my theme?
No. You add the subscribe-and-save option to your product page in the theme editor, like any other app block.
What can customers change on their own?
Customers can always change item quantities and move their next order date. Everything else is up to you: swapping, adding products, pausing, changing how often orders come, applying discount codes and updating the address are each switched on separately, with limits you set. Cancelling from their account is on from the start, and you choose what happens when they do.
What happens when a card is declined?
We retry on the schedule you choose, and the customer sees a notice in their account with a button to update their card. If every retry fails, billing stops and nothing more is charged until they update it.
Can I make changes for a customer?
Yes. You can add, replace and remove products and set the price of each, and every change is logged on the customer's record.
Can I move my subscribers over from another app?
Get in touch and tell us which app you're using. We'll work out the move with you.
Want to try it on your store?
We're setting up our first stores now. Tell us a little about yours and we'll help you get started.
Or email hello@vanixcommerce.com